STORE POLICY
Customer Care
Hello! I truly value your vision and opinion, because in a way, we both share a passion for the art of modeling - whether it’s buildings or entire cities. Through modeling, we can organize spaces exactly as we imagine them, paying attention to every detail.
Privacy & Safety
I care about my customer's privacy and value clear communication. Any message you send me will not be shared without your consent. Photos of personal projects or opinions will remain completely private. WIX and PayPal are the only apps I have approved to assist me and I rely on the security of these platforms to make everything possible.
Shipping Information
At Nuno Paper Models, I am committed to providing you with the best possible shopping experience. I offer only Digital Media products, which means that the price includes the model only. You'll receive your model instantly after the payment confirmation through WIX.
Returns & Refund
At Nuno Paper Models, your satisfaction is my top priority. I personally review each model to ensure the highest quality.
If you ever encounter any issues, for example:
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“I didn’t receive my model!”
Please contact me via email, and I will promptly assist you.
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If you delete any of your purchased models, we will promptly resend the file to you, without requiring any additional payment.
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Refunds are available in the case of a double payment for the same model. In such cases, the refund is processed quickly, and the customer receives both the refunded amount and the purchased models without any issues.
Thank you for choosing Nuno Paper Models. I’m here to make sure your experience is smooth, reliable, and enjoyable!
Payment Methods
PAYPAL
PIX